Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly. Although your shipping is FREE if you use our standard shipping service!
Buyer Protection is a set of guarantees that enables our customers to shop with confidence at PawsSupply.com.
You are protected when:
We provide FREE shipping to over 200 countries around the world*
*with some exceptions
No, the price you see is the price you pay – you won’t be charged any extra fees.
If you order an in-stock item, we’ll ship it within 2-5 business days.
Orders are shipped by DHS, EMS, UPS, FedEx, or USPS. Typically, delivery takes 5-15 working days after it’s been shipped, but it may take longer due to factors beyond our control. Packages from our warehouse in Irvine, California will be shipped by USPS, FedEx, or DHL. Packages direct from our manufacturer in China will be shipped by ePacket or EMS depending on the weight and size of the product. These details play a big factor in when your item will arrive.
You will receive your tracking information within 3-5 business days. Tracking isn’t always available for items shipped out using free shipping. In this case, please contact us at [email protected] and include your order number if your tracking number hasn’t updated in 10 business days and we will provide it for you.
You can change or cancel your order within 12 hours. Please contact us at [email protected]
