Shipping and delivery
We are delighted to offer our amazing customers international shipping services that currently operate in over 200 countries and islands, world wide. Nothing means more to Paws Supply then being able to send our products to our furry family members to enjoy worldwide.
How do you ship packages?
Packages from our warehouse in Irvine, California will be shipped by USPS, FedEx, or DHL. Packages direct from our manufacturer in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-35 Business days |
| Canada, Europe |
10-35 Business days |
| Australia, New Zealand |
5-35 Business days |
| Central & South America |
15-35 Business days |
| Asia |
10-35 Business days |
| Africa |
7-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 business days, please
Contact Us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please
Contact Us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please
Contact Us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size or color, you must contact us first and get a return authorization number to put inside of your return, then we will guide you through the steps of sending back the item at your expense and returning it to the Paws Supply warehouse. Once the item arrives back at our warehouse we will ship out your exchange within 3-5 business days.
Please do not send your purchase back to us unless we authorize you to do so and give you a RAN (Return Authorization Number).
I ordered for the ear that I would transport it in the car (a leash for fastening to the seat belt socket). worried that due to the peculiarities of the chest of the dog, the harness will be small. but she sat perfectly. even the size margin remained. Very satisfied with the purchase. Delivery is fast.
Very fast shipping. I did not communicate with the store. Measured, it seems normal to see how it will be. Carotene on the tail plastic
It came quickly. Packed well. I take already 4 pieces, the quality is very good.
Great product....my dogs love these
Wine as requested
Excellent harness for my dog
Good quality!
Much thinner than it seems in the photo. In fact, only for the summer.
good
THE product does not have the same quality images. THE material is thin and weak without resistance.
It's green color is very flimsy very weak. Break easy.
Good quality, and very fast shipping.!
Good quality price ratio. It is exactly as the photo
Shipping was extremely fast! The product itself was way too big, I have medium sized dogs but the medium size harness doesn’t even adjust small enough to fit. I guess I should’ve bought the small.
Very long walked, but the goods are good. I recommend
Nonsense full, not worth your money. Very flimsy. I did not communicate with the store. Very long shipping.
Cool thing
parfaite
Thanks to the store and manufacturers, the dog is happy!
Product is good, took forever to arrive here
Good quality indeed. Hyvä ostos!
Strong carabiners
8kg Niagara size Miss ㅜ ㅜ control wristband bangle tail-used well do it
Good product, corresponds to the description. The mesh in front is soft, the seams are quality. The dog does not like to ride in the car, tries to get out of the window))) several trips the harness has already withstood-seams and material without damage/tears, the clasp holds firmly. On the Irish setter 30 kg took the size XL-(weights at least), I think l would also fit.
Great no pull Harness for warm climates
Same as like on the picture
But it looks very fragile, if the dog pulls maybe it will tear
The order came quickly, for an adult retriever sat down in size-took L
I had to withdraw in the mail
Super fast
Excellent harness for transporting a dog in a car. Delivery per month. The quality is excellent. I recommend the store!