All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size or color, you must contact us first and get a return authorization number to put inside of your return, then we will guide you through the steps of sending back the item at your expense and returning it to the Paws Supply warehouse. Once the item arrives back at our warehouse we will ship out your exchange within 3-5 business days.
Please do not send your purchase back to us unless we authorize you to do so and give you a RAN (Return Authorization Number).
You can track your shipment by clicking here on the: Tracking Page
