We are delighted to offer our amazing customers international shipping services that currently operate in over 200 countries and islands, world wide. Nothing means more to Paws Supply then being able to send our products to our furry family members to enjoy worldwide.
Packages from our warehouse in Irvine, California will be shipped by USPS, FedEx, or DHL. Packages direct from our manufacturer in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 5-35 Business days |
| Canada, Europe | 10-35 Business days |
| Australia, New Zealand | 5-35 Business days |
| Central & South America | 15-35 Business days |
| Asia | 10-35 Business days |
| Africa | 7-45 Business days |
*This doesn’t include our 2-5 day processing time.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 10 business days, please Contact Us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please Contact Us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please Contact Us and we will do our best to help you out.
You can track your shipment by clicking here on the: Tracking Page
